FAQs

1. Where do your products ship from?
We work with trusted suppliers worldwide, and most items are shipped directly from our partner warehouses to your doorstep in the U.S.

2. How long does shipping take?
Shipping times vary depending on the product and supplier. On average, orders arrive within 7–15 business days. You’ll receive a tracking number once your order is shipped.

3. Do you offer free shipping?
Yes! We provide free shipping on most orders. Some products may have a small shipping fee, which will be clearly shown at checkout.

4. How can I track my order?
Once your order is processed, we’ll send you an email with a tracking link so you can check the status anytime.

5. What if I receive a damaged or wrong item?
No worries! Please contact us within 7 days of receiving your package with photos, and we’ll arrange a replacement or refund.

6. Can I return or exchange an item?
Yes, we offer hassle-free returns within 30 days for most products. Just reach out to our customer service team for instructions.

7. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods. Your information is always encrypted and safe.

8. Do I need an account to place an order?
No – you can checkout as a guest. But creating an account makes it easier to track orders and save your information for next time.

9. Are the products guaranteed?
Yes. We carefully select suppliers that meet our quality standards. If something goes wrong, our support team will help you right away.

10. How can I contact you?
You can reach us anytime via our Contact Us page or by emailing us at [your email]. We usually reply within 24 hours.